Privacy Policy
At Held By Rosie, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal information that you provide to us directly when you:
Fill out contact forms on our website.
Subscribe to our newsletter (provided by third party, MailChimp)
Engage with our services (e.g., weddings, funerals, naming ceremonies)
The types of personal data we may collect include:
- Name
- Email address
- Phone number
- Event details (e.g., ceremony type, date, location)
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide information about our services.
- To manage and deliver the services you request.
- To process payments and manage bookings
- To send you newsletters and marketing communications (with your consent)
- To comply with legal obligations and resolve disputes
3. Legal Basis for Processing
Under the GDPR, we rely on the following legal bases to process your personal data:
Consent: Where you have given us explicit consent to process your data (e.g., subscribing to our newsletter).
Contractual Necessity: To fulfil our contractual obligations with you (e.g., delivering ceremony services).
Legal Obligation: To comply with legal requirements (e.g., record-keeping for tax purposes).
Legitimate Interests: For purposes that are in our legitimate interests and not overridden by your rights and interests.
4. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, such as:
- Email marketing platform, MailChimp
- Website hosting services
- WordPress plugins and theme
These third parties are obligated to protect your information and use it only for the purposes for which we have engaged them.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.
6. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: You can request the restriction of processing your data under certain circumstances.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at heldbyrosie@gmail.com
7. Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
8. Cookies
Our website uses cookies to enhance your user experience. Cookies are small files stored on your device that help us analyze web traffic and improve our site. You can choose to accept or decline cookies through your browser settings. However, declining cookies may affect the functionality of certain features on our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Rosie Carter-Suso, Held By Rosie, Albert Place, Ampthill, MK45 2RZ
Email: heldbyrosie@gmail.com
Phone: +44 7543280171
Effective Date: 10 June 2025